Customer Service

We’re here to make your experience with Burnt Mountain Home as smooth as possible. While we don’t sell products directly, we want to ensure you know exactly where to turn if you need help with an order, shipping, or returns.

Orders & Purchases

Burnt Mountain Home shares curated product recommendations and links to trusted retailers like Amazon. We do not handle payment processing, shipping, or product fulfillment.

  • If you purchased an item through one of our links: Your order is processed by the retailer directly.

  • Order questions (status updates, order changes, cancellations) should be directed to the retailer’s customer service team.

Shipping

All shipping is handled by the retailer from which you made your purchase.

  • Check your confirmation email or account with the retailer for estimated delivery times.

  • For delayed or lost packages, please contact the retailer’s customer service directly.

Returns & Exchanges

Since we don’t fulfill orders, we cannot process returns or exchanges.

  • Please review the return policy of the retailer you purchased from before ordering.

  • Amazon and many other retailers provide prepaid return labels or in-store return options.

Damaged or Defective Products

If a product arrives damaged or defective:

  1. Take photos of the damage.

  2. Contact the retailer’s customer service immediately.

  3. Most retailers will arrange a replacement or refund according to their policy.

Additional Support

For questions about our recommendations, product details, or styling advice, feel free to reach out — we love helping you find the perfect fit for your space.